The most common reason for this is a cache error. Your account will open to a grey screen with a loading icon displaying in the middle, but nothing ever loads.
No worries! Here are some shortcuts which will allow you to do a hard reload of your editor/studio. If your script is stuck loading, simply press the appropriate shortcut from the table below.
|
Browser |
Windows |
Mac OSX |
| Chrome |
Ctrl + Browser Reload Button OR Ctrl + F5 |
Command + Shift + R OR Shift + Browser Reload Button |
| Safari |
N/A |
Option + Command + E
|
| Firefox |
Ctrl + Shift + R OR Ctrl + F5 |
Command + Shift + R OR Shift + Browser Reload Button |
If a hard reload doesn't help, there is more troubleshooting you can try:
- Open Celtx in a private/incognito window. This will disable any add-ons/extensions causing the issue. If this works, we would suggest going through your apps installed on the browser and make exceptions for Celtx or remove them entirely. The most likely culprits are aggressive Ad Blockers or Grammarly.
- You may also need to clear your cache and cookies and login again afterwards.
- Try updating your browser. The update option is found under the main browser menu under Help and About.
- If your browser is already updated, try a different browser altogether. Most browsers are compatible with Celtx, the most popular being Chrome, Firefox, Safari and the updated Edge browser.
- Please note: Celtx also requires use of 3rd party cookies to function, which may be an option to enable on some browsers.
That should do the trick!
If you continue to have trouble, please don't hesitate to reach out to support@celtx.com