How do I downgrade/cancel?

If you'd like to downgrade your account, please do the following. Please note that this is for paid plans only. 

  • Click 'Management' on the left hand side of the screen, then choose 'Plan'.

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  • Scroll down to "Review Your Billing" and click 'Change or Cancel Plan'.

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  • You'll be presented with a page to select to remove a variety of paid features if they are part of your existing plan. Select the downgrade option suitable for your needs. Downgrade options may include Remove Video Production Tools (this is a downgrade to the Scriptwriting plan), Remove Episodic Tools (remove ability to create multi-episodic scripts), or Create Fewer Productions (remove additional projects in increments of 10). 

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  • Confirm your selection to continue with the account downgrade process. When you downgrade to a different paid plan or remove additional features, the changes take place immediately and the remaining credit on your account is applied to future payments under your new plan. 

 

  • You can also choose to cancel your subscription fully from this page. Please, provide a cancellation reason, we value your feedback!

 

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  • Click 'Continue with Cancellation' to complete cancellation. You will receive a confirmation email if your cancellation is successful. 

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  • If you choose to downgrade to a free/basic plan, this cancels your payments, however since payment is provided in advance you will remain a paid user until the credit on your account is used up. After which, you won't be charged further.
  • If you wish to delete your account fully, you can find more information here. Please note that once an account is deleted, this action can not be undone.

 

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